Email & Communication Automation
We automate your inbox, responses and communication flows — Gmail, Outlook, with AI that understands context and drafts replies.
What's included
- Automatic email classification by subject/sender
- Personalized AI drafts for each email
- Automatic routing and escalation
- Integration with CRM and ticketing
What is email and communication automation?
Email and communication automation uses artificial intelligence to intelligently manage, classify, and respond to emails. AI reads message context, creates personalized drafts, automatically routes requests to the correct department, and escalates urgent cases — without manual intervention.
In European businesses, employees spend an average of 2.5 hours per day managing emails. With AI automation, this time drops to under 30 minutes while communication quality improves.
How does it work?
Intelligent classification — AI analyzes each incoming email and automatically classifies it: quote request, complaint, support question, invoice, newsletter. Each category has a dedicated processing workflow.
Personalized AI drafts — For emails requiring a response, AI generates a draft based on conversation context, your brand tone, and client history. Your team just reviews and sends.
Automatic routing — Emails automatically reach the right person or department. A quote request goes to sales, a complaint to support, an invoice to accounting.
Smart escalation — Urgent emails or those from important clients are automatically prioritized and notified via Slack or phone.
Use cases for European businesses
Shared inbox with AI — Companies with high email volumes use AI to automatically sort and distribute messages. A services company reduced response time from 4 hours to 15 minutes.
Automatic follow-ups — AI automatically sends follow-up emails for sent quotes, unpaid invoices, or unanswered requests. Personalized, not generic.
Daily summaries — Managers receive a morning AI summary of all important emails from the last 24 hours, with clear action points.
CRM integration — Every relevant email is automatically logged in CRM (HubSpot, Pipedrive, Salesforce) with notes and context extracted by AI.
Supported platforms
We work with Gmail, Outlook, Microsoft 365, and any IMAP provider. We also integrate additional communication channels: Slack, WhatsApp Business, Facebook Messenger.
Privacy
Your company emails are processed in strict compliance with GDPR. We don't store email content — AI processes in real-time and transmits only relevant structured data.
Results
Our clients report a 60% reduction in time spent on email and a 40% increase in response rate to customers.
Frequently asked questions
Does it work with Gmail and Outlook?
Talk to us
We will tell you exactly how much it costs and how long it takes for your specific situation.
Talk to us